Circumstances :
- The ICT support unit of the Company employs 650 people and manages a budget of 110 M €.
- The ICT support unit is organised in 3 segments:
o Infrastructure, Operations & Support
o Application Services
o Project Services
- Within the IOS department, a team of 21 people is in charge of: processes and services portfolio management, vendor & contract management, licence management, annual budget set-up and follow-up.
- B-management was asked to provide an Interim Manager to lead the team, while the Company was searching for a permanent collaborator.
Assignment objectives :
- Implementation of an activity based cost allocation model of the overall IOS costs to the business and support units
- The enforcement of existing processes
- The improvement of the Vendor & Contract management
Management approach:
- Direct participation and contribution to the 5 year strategic plan definition
- Direct participation to an internal benchmark assessment performed by Gartner
- Defined and shared a vision for the upcoming ERP requirements to bring up to required level of performance the existing tools for the administration of the IT services and processes
- Overall improvement of the Financial Reporting of ICT, based on a single repository aiming at removing data conflicts and increasing the reporting reliability